Any impurity entering the watch can cause it to operate improperly and stop. This includes air suction, high intensity light, extensive magnification and comprehensive testing after a casebook has been opened. To keep-out dirt and dust, ClockSavant maintains a cleanroom environment when opening watches and handling them. This is why we offer our customers extensive high quality digital photographs of the timepieces we sell, including movements, and as part of servicing we provide you comprehensive photo’s of the watch and movement disassembled and assembled. We realize collectors like to see and inspect their mechanical watch movements. We will need to fully disassemble and service the watch if water penetrated it. Contact ClockSavant for non-warranty paid service and we will provide further instructions for getting the watch quickly to us. If your watch is accidentally exposed to water, immediately fill a plastic bag with dry rice and put your watch in it. If a watch is described as “Water Resistance Tested by ClockSavant," the watch still should not be exposed to any water under pressure such as a shower or faucet- these water pressures exceed manufacturer specifications, a common mistake made by watch owners is to assume taking a shower with a watch is OK- it never is. This is because even new watches designed to be water resistant can fail to resist water if they are not tested by a watchmaker on a regular basis. Exposing watches not described as “Water Tested by ClockSavant” will void your warranty and can damage your watch- for vintage watches they are guaranteed to be damaged. None of the watches ClockSavant sells should be exposed to water of any kind unless we explicitly stated in the product description “Water Resistance Tested by ClockSavant.” Even if the watch or product states the watch is a water resistant or divers watch model, do not expose it to water. Some of these rides use extremely heavy magnetism to propel them- this is a bad place for your vintage watch to be. Avoid sources of magnetism such as exercise machines in the local gym (a typical rowing machine being one example), USB hard drives, CD-Players, household or industrial motorized appliances of any kind, and even some themepark rides. While often magnetism can be reversed inexpensively, sometimes the watch is so heavily magnetized it may need disassembly and other times the magnetism can be so intense that it damages internal components.
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Don't mow the lawn with a watch on your wrist, swing a hammer, or operate a power tool.
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Avoid playing any kind of sports with your timepiece including golf or anything involving heavy swinging of your timepiece. Do not drop it, shake it hard, or subject it to strong vibrations. We will discuss water and dirt in more detail in a moment. Know some of the primary perils that can damage, destroy, or disrupt your timepiece: Water, Shock, Dust/Dirt, and Magnetism. Protect your investment and your timepiece for our generation and future ones. In order to obtain warranty support or to return an item, it is necessary that the customer or his/her agents did not cause damage to the timepiece or tamper with it. If we do so, this does not alleviate your safe shipping and insurance responsibilities.Īll mechanical watches, and especially vintage watches, require special consideration in handling, care, and use. ClockSavant may, at their discretion, choose to reimburse you for the shipping cost of warranty repairs or returns. It is your responsibility to assure timepieces shipped to us are properly packaged and insured.
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Please visit our Contact Us page to obtain information on servicing, warranty support, or a refund.īefore sending a timepiece to us, please contact us to obtain instructions. Watches you own and send us to be fully serviced carry a 12 month warranty.Ĭontacting us for service, warranty work, or refund The FAQ is intended to augment, not replace, information provided here and elsewhere on the website.įor watches purchased from us, see the specific item description on this website to determine if a particular item sold by us directly on this website carries a warranty and, if so, duration starting from the date of sale. Please see our Frequently Asked Questions (FAQ) for answers to common questions relating to watches we sell, shipping, purchasing, and servicing. Visit our Service & Repair page to learn more ClockSavant Servicing & Repair. We offer servicing, repair, and restoration for timepieces. ClockSavant provides (1) servicing, repair, and restoration services (2) sells watches and clocks and (3) buys selected vintage watches.